Question 1

What if I have multiple types of pets in my home,  do you charge for each type of pet?

Accepted Answer

No.   If you have multiple types of pets in your home the rate is a based on time.  If your pets will take longer than 40 minutes to properly care for and get attention each visit, additional fees may apply.  
We will discuss the rates based on your unique situation before setting up service so you will know exactly what to expect.

Question 2

What if I don't have travel dates yet and I am just looking to set up a sitter for future services?

Accepted Answer

We love that you are a planner!   We typically do not schedule services more than 6 months in advance,  however, if you are looking for a sitter to come by on a random basis for a potty break or something like that and you want to go ahead and set up with us or you feel your pet might need a few trial runs before you plan a get-a-way, then we are happy to set up a meet and greet for you.  There will be a $20 fee that will credited back to you if you do decide to book services or do a trial visit.

Question 3

How much notice do you need in order to book services?

Accepted Answer

If this is your very first time booking with us,  ideally we would like at least two weeks notice before your first visit is scheduled.  We must meet your pets prior to visits beginning.   We know sometimes that isn't possible, as emergencies come up,  so reach out and we are happy to do our best to make it happen as long as we have the availability and we feel we are a good fit for you and your pet.

If you have a pet with special needs, who either may need time to get used to a new person giving meds or may need time to adjust to a new person in the home, we suggest booking a three to four weeks in advance so that we may do a few trial visits first.

If you have booked with us before,  you may book through our booking software ANYTIME UP TO ONE WEEK  before your first visit begins!  (subject to availability)  We do our best to accomodate emergencies or unpredictable work schedules, when we can, so always reach out to discuss your situation with us.

Question 4

What type of payments do you accept?

Accepted Answer

We accept payment through our booking software that is safe and secure.  Your credit card is not on file with us and we do not have access to your card number or banking information.   You may also pay via Venmo, cash or check.  Payment is due at the beginning of service regardless of how you decide to pay.

Question 5

What is the Time to Pet App?

Accepted Answer

Time to Pet is our secure booking software. There is a quick one time set up and  allows you to be able to  book services quickly 24 hours a day, view your upcoming services, make changes, pay your invoice, keep your pet care instructions, vet information, and emergency contacts up to date.   As well as when you are away on your trip, you will get updates from us about how your pet is doing.   
It allows us to stay organized and not miss any visits, communicate with you and update you about your pet visits.

Question 6

Do you offer mid day dog walks or potty breaks?  I work and cannot get home to let my dog out during the day....

Accepted Answer

We do offer mid day visits as part of our pet sitting visits when you are traveling.   At this time we do not offer midday visits or dog walks for those who work during the day as an on-going service every day of the week.

Question 7

Are you comfortable giving medications to cats?

Accepted Answer

I am comfortable, the question is always is the cat comfortable having someone they don't know give them medication?   I DO NOT give insulin shots or SubQ fluids.

I do give oral meds and have been able to make most kitties comfortable with the process either by using pill pockets, Churus or other treats they love or using a pill shooter.  The important thing is to be able to find the cat in the home, and to be able to handle kitty safely, calmly, and of course, get the meds in as scheduled.   I am happy to discuss the various options for success I have used with other clients and to do a few trial visits before your trip.

faq

Have questions?

We've got answers.

What if I have multiple types of pets in my home, do you charge for each type of pet?

What if I don't have travel dates yet and I am just looking to set up a sitter for future services?

How much notice do you need in order to book services?

What type of payments do you accept?

What is the Time to Pet App?

Do you offer mid day dog walks or potty breaks? I work and cannot get home to let my dog out during the day....

Are you comfortable giving medications to cats?